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My debit card is being declined, iPad air, My grandchildren…

Customer Question
My debit card is...

My debit card is being declined

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

IPad air

Technician's Assistant: Have you installed any updates recently?

My grandchildren were playing on my iPad again and I had to change all my codes for the second time to block them out. There must be a charge that I am not aware of. I only have the one card so I need this fixed without getting a new card please

Technician's Assistant: What troubleshooting have you tried?

There is none. iTunes has to reset

Submitted: 11 months ago.Category: Mac
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Answered in 6 minutes by:
9/19/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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