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I have an apple tower that I cannot connect to. Apple worked…

Customer Question
I have an apple...

I have an apple tower that I cannot connect to. Apple worked on it all day and had it working, then he had me move it as it's a distal port-- long house. Now it doesn't work . Help I have a contract with geek squad.

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

My iphone sonos probably tv

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About everthing. Plug inplug modem, tower, master reset you name it. I may need someone to come out. Geek squad set it up and it worked fine for years.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Spectrum put in new modem and apple switched it to bridge modem

Submitted: 11 months ago.Category: Mac
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Customer reply replied 11 months ago
The apple tower that doesn't work is a remote access tower.
Answered in 9 hours by:
9/19/2017
Mac Support Specialist: Pete, Computer Engineer replied 11 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,623
Experience: Over 16 years of computer experience, CISCO certified
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 11 months ago

Can you ping the Apple tower from a computer?

What area are you located in?

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Customer reply replied 11 months ago
I am not sure how to do that. Located in Los Angeles, CA
Customer reply replied 11 months ago
Your securely connect does not work on my computer.
Mac Support Specialist: Pete, Computer Engineer replied 11 months ago
Do you require remote assistance? If not, we can still work in Q&A.
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