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It appears Windows has possibly crashed? Or Firefox crashes

It appears Windows has possibly...
It appears Windows has possibly crashed? Or Firefox crashes everytime I try to open it.
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Answered in 2 hours by:
9/18/2017
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Mac
Satisfied Customers: 756
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What operating system do u use?

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Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,622
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,622
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
Verified
Jins M. N. and 87 other Mac Specialists are ready to help you
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Customer reply replied 4 months ago
I have an Open Ticket from 9/13/17 regarding the issue of Firefox crashing. The tech was ***** *****. He worked on my computer remotely but it is doing the same thing as last week. What is the solution? Since the ticket was not closed do I have to pay again
Customer reply replied 4 months ago
As I recall the AVG was removed by ***** *****.
Customer reply replied 4 months ago
How can I get someone who can do the remote? Is ***** ***** available.
UranIT
UranIT, Network Administrator
Category: Mac
Satisfied Customers: 748
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, I am Serge and I will try my best to assist you.

I accepted your Secure Remote Assistance request, you will need to download remote connection software and run it so we can connect..
Here are directions:

Please click on link below to start download, then Open/Save and Run the software, and accept the connection request
LINK --> https://www.898.tv/uranweb

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Customer reply replied 4 months ago
Why am I receiving MAC experts when i don't have a MAC
Customer reply replied 4 months ago
I cannot respond to your email as Firefox crashes. How can I get remote assistance
Customer reply replied 4 months ago
Why am I charged yet no one responds

Hello, sorry, i was in a meeting with another customer. I am available now.

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Ask Jins M. N. Your Own Question
Jins M. N.
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,622
2,622 Satisfied Customers
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps

Jins M. N. is online now

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