Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Cannot open ipod, because I do not recall password, not sure…

Customer Question
Cannot open ipod, because...

Cannot open ipod, because I do not recall password

Technician's Assistant: When did you last reset your username and password?

Not sure of date,but probably over 1 year

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: What troubleshooting have you tried?

None other than various passwords

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/18/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 45,395
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

To clarify, this is the passcode to unlock the screen on the iPod correct?

And which model iPod do you have?

Please let me know

Thank you

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I pad won't charge. Have tried different charger cords.
I pad won't charge. Have tried different charger cords. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
W do I put in a password for photo. Do not recall date but
w do I put in a password ***** photo JA: When did you last reset your username and password? Customer: do not recall date but it is a few years JA: Have you installed any updates recently? Customer: y… read more
Richard
Richard
Apple Software Engineer
45,395 satisfied customers
My iPod touch no longer shuffles my playlists. Can I fix
HI. My iPod touch no longer shuffles my playlists. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Is it possible to have only one ID and one password XXXXX all
Is it possible to have only one ID and one password XXXXX all my Apple equipment. iPhone,iPod, Macbook pro and MacBook Air? and if it is, please tell me how, but in detail. Thanks & best regards Basil… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
I bought my son a new ipod touch, 4th generation recently.
I bought my son a new ipod touch, 4th generation recently. We have wifi and he could do text messaging until recently. Now, we can't connect to the wifi and he can't remember his password. Can you hel… read more
Mike
Mike
Mac Medic
8,555 satisfied customers
I have had an Apple ITunes account for several years. The
I have had an Apple ITunes account for several years. The main computer where I purchased the bulk of my songs is locked up in storage in California and I now live in Switzerland. I have an IPod which… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
When I transferred my iTunes from Windows XP to Windows 7 i
When I transferred my iTunes from Windows XP to Windows 7 i have found the following several problems: 1) None of my playlists transferred, 2) Some albums have their songs quadrupled, 3) A group of ma… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Ipod is doing its own thing. switching through and opening
Ipod is doing "its own thing." switching through and opening various programs: calendar, contacts, asking for passwords, oning on-line, not playing a full song...starting songs over and over.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have had an IPOD for about two years - I do not use a credit
I have had an IPOD for about two years - I do not use a credit card - I use IPOD gift cards to download my music - I have not been able to load any music for over a year - I have $ 101.00 on my accoun… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I have ipod 160GB. Recently it started not responding when
I have ipod 160GB. Recently it started not responding when I tried to skip a song, turn up volume, etc. unless I put it in the Hold position and then moved it back. It would operate OK like this for a… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I just received a new ipod shuffle for Christmas, I have tried
I just received a new ipod shuffle for Christmas, I have tried to down load music on it however I have not been able to. I went to the wed site and paid for a three year subscribtion and I still have … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I am trying to buy a song on iTunes. It tells me to edit my
I am trying to buy a song on iTunes. It tells me to edit my payment information. I have and it still gives me an error message. Now what?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
We just purchased a new Mac and cannot connect through our
We just purchased a new Mac and cannot connect through our wireless router. Model WRT120N. My guess is that, because the router was set up with a Windows operating system, it needs to be configured to… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Ive had an Ipod for over a year, but havent downloaded any
I've had an Ipod for over a year, but haven't downloaded any new music for quite some time now. I have a new laptop computer and my ipod store was downloaded on a personal home computer which I no lon… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
My ipod will turn on and stay on only when plugged into just
my ipod will turn on and stay on only when plugged into just a wall outlet as opposed to the computer. When i try to turn it on while its unplugged the screen just flashes in and out. Apple logo comes… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a first generation 80GB IPOD with nearly 700 songs on
I have a first generation 80GB IPOD with nearly 700 songs on it. Every one of those songs were either loaded directly via ripping my CDs directly into my first generation 24" Imac or buying directly f… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
none of the apps i have downloaded on my 3gs are functioning. they
none of the apps i have downloaded on my 3gs are functioning. they did originally, but now none of them are. each time I sinc with my MAC I get a warning telling me "the purchased items on the iphone … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have old powerpoint slide decks with the extension .sld -
I have old powerpoint slide decks with the extension .sld - how can I recover these files?… read more
Thomas Z
Thomas Z
Bachelor's Degree
126 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x