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Trying to retrieve text message info from phonetoJA: What OS…

Customer Question
Trying to retrieve text...

Trying to retrieve text message info from phone(###) ###-####to(###) ###-####

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

IOS

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: What troubleshooting have you tried?

Tried going to Verizon wireless in a circle. Sent me back to Apple

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just need some data related to these two phone numbers, number of calls, texts, text content, or images sent

Submitted: 11 months ago.Category: Mac
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Answered in 5 minutes by:
9/18/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Do you have physical access to these phones? Are they your phones?

Please let me know

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Customer reply replied 11 months ago
I have physical access to 1591
Customer reply replied 11 months ago
Trying to retrieve any data, number of calls received from(###) ###-#### text content, images sent
Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago

What is the make and model of the phone? And did you delete the content?

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Customer reply replied 11 months ago
hello
Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago

what is the make and model of the phone? And did you delete the content?

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Customer reply replied 11 months ago
no, unless it is necessary to find the information
Customer reply replied 11 months ago
I have an iPhone 6s
Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago

And did you delete the content?

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Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago

Ok, did you ever make a backup of the phone before you deleted the content, using iTunes on your computer?

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Customer reply replied 11 months ago
No sir
Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago

Ok, then the only option you have is to use a program called wondershare. This program you use on your computer, you then connect your phone to the computer and run a scan.

Any data that can be recovered, this program will reocvery it for you.

The program you download and install from my link below

https://drfone.wondershare.net/ios-data-recovery.html?gclid=CjwKCAjw3f3NBRBPEiwAiiHxGPoJ4KTBDWkiw3SJ-WvQWH2el6iSRANJiEMIY0xCC0TP0EqMv9PBPhoCL90QAvD_BwE

Let me know please how you go

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Customer reply replied 11 months ago
What was my charge for your service
Customer reply replied 11 months ago
charged to Paypal. it was not obvious
Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago

I cannot see the costs here, but you see it as part of the question value, which is listed on this sheet, else you can check with customer service.

I only receive a part of this when I receive a positive rating from you

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Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago

Was there something else needed?

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