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Ultimate keyboard for ipad air, Not sure how do i look up,

Customer Question
Ultimate keyboard for ipad...

Ultimate keyboard for ipad air

Technician's Assistant: What Operating System (OS) are you running on your ipad?

Not sure how do i look up

Technician's Assistant: When did you purchase your ipad? What troubleshooting have you tried?

Last year, I tried connecting to keyboard per instructions, says unsuccessful, but it worked previously

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Keyboard is charged, lights flashing

Submitted: 11 months ago.Category: Mac
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Answered in 21 minutes by:
9/17/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
Corrected problem, cancelled call
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Ok will i flag this for a refund

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