Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I just upgraded from Snow Leopard to El Capitan and need to…

Customer Question
I just upgraded from...

I just upgraded from Snow Leopard to El Capitan and need to update iPhoto -

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

El Capitan

Technician's Assistant: Have you installed any updates recently?

To iphoto?

Technician's Assistant: What troubleshooting have you tried?

All I've done is go to Apple Store and it says iphoto is not available

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

This is my only problem so far

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/17/2017
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 11 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 7,057
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Ask Your Own Mac Question
Customer reply replied 11 months ago
Is it safe?
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 11 months ago

yes

Ask Your Own Mac Question
Customer reply replied 11 months ago
The problem is updating iphoto to be used in El Capitan - can you tell me what I need to do?
Customer reply replied 11 months ago
I don't think I want to go this route - thank you. Please refund my $5.00
Customer reply replied 11 months ago
I did not authorize a $35 purchase on my card. Just the 5.00. Please remove immediately.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 11 months ago

okay

Ask Your Own Mac Question
Customer reply replied 11 months ago
Thank you - sorry - I thought you were Apple - but was obviously misinformed.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 11 months ago

Okay

Ask Your Own Mac Question
Customer reply replied 11 months ago
Letting my bank know so that everything stays secure.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 11 months ago

yes you can

Ask Your Own Mac Question
Customer reply replied 11 months ago
Thanks anyway!
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 11 months ago

okay

Ask Your Own Mac Question
Customer reply replied 11 months ago
All I needed to do was to open PHOTOS in El capitan - and let it load my iphoto library. That's very simple and could have been answered without any charge. I just feel this experience with Just Answer - for a refundable 5 bucks - has been a way for Just Answer to make money and not truly help. You are, I'm sure, a Mac Specialist. You probably could have answered me without asking if I wanted to spend more money. A more difficult situation may have required further services, but certainly this one did not. Disappointed. Not in you - but in Just Answer
Customer reply replied 11 months ago
I want all of my money back. i was told I'd be refunded the $5.00. Then a charge for $35 appeared on my bank statement - NOT authorized by me. This is NOT RIGHT!
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 11 months ago

Please contact customer service on***@******.*** or
call them on +1(###) ###-####to clarify the payment issue.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I need to update my safari on my macbook and am having
I need to update my safari on my macbook and am having trouble … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an Apple MAcPro with Mac OS X 10-5-8 and SAfari V
I have an Apple MAcPro with Mac OS X 10-5-8 and SAfari V 5.0.6 … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I trying to download pokerstars and my mac states I cant
I trying to download pokerstars and my mac states I cant download this file with my version of safari … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do I upgrade from Snow Leopard to Sierra, Running Snow
Looked at Apple Store - no downloads available there except Sierra but iI need 10.7 or better to do this so I looked for Lion. Mountain lion, Maverick, -not available in the store Yosemite says I need better than 10.7 to download as does El Capitan and Sierra. What to do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an IMac OSX Version 10,5,8 and I was wondering if
I have an IMac OSX Version 10,5,8 and I was wondering if there was a way to upgrade the operating system to the latest available. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a MAC OS X can I update Safari on this computer?
I have a MAC OS X can I update Safari on this computer? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a 2007 Macbook Pro model A1226 running Mac OS X
I have a 2007 Macbook Pro model A1226 running Mac OS X version 10.5.8 and I would like to update the OS but when I tried I was told it could be updated. Please help. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I need help to update my browser. Mac osx version 10.6.8. I
I followed instructions from an advisor at Bank of America. BofA was telling me i needed to upgrade my brouser to access my online account. I followed his instructions with no success. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Mac OS X 10.5.8 (safari 5.0.6) i can't seem to get
I have a Mac OS X 10.5.8 (safari 5.0.6) i can't seem to get into other sites without an upgrade. I seem to get lost following the directions. Help … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I use columbia state bank bill pay. they recommend Fire fox
I use columbia state bank bill pay. they recommend Fire fox as the browzer. My Mac says that I am updated and on 16.0.2 release update channel. when I try to do bill pay it will not work. When I try t… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I want to upgrade my apple mac 10.5.8 version to os el capitan
i want to upgrade my apple mac 10.5.8 version to os el capitan version 10.11.2. is this possible? if so how?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a macbook Pro OS X 10.5.8. How can I update safari to support a lot of the newer w
I have a macbook Pro OS X 10.5.8. How can I update safari to support a lot of the newer websites. The sites will not load all the way and say my version of safari does not support the website.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a MAC with 10.7.5 osx and I'm trying to update my
I have a MAC with 10.7.5 osx and I'm trying to update my quicken 16 for MAC and it says I need 10.10 or better to download the disc What should I do?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My version of Safari is 5.0.6 (5533.22.3). How can I update
My version of Safari is 5.0.6 (5533.22.3). How can I update to the latest version? My Apple is Mac OS X Version 10.5.8. Does this have anything to do with it? Plan to update when I can figure out how.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an older MacBook (purchased in 2009) and it's
Hi, I have an older MacBook (purchased in 2009) and it's running on Mac OS X version 10.6.8 snow leopard. I've backed everything up to an external hard drive and reset so it has a good amount of space… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an old Mac with MAC OSX 10.5.8 - how do I upgrade. It
I have an old Mac with MAC OSX 10.5.8 - how do I upgrade. It will not support the newest system… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I purchased Norton Security Deluxe. I have tried to install
I purchased Norton Security Deluxe. I have tried to install it. I get a message that I have MAC OS x 10.6.8--but, it requires MAC OS x 10.7. My updates say that have the most current software. What do… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have Safari 5.0.6. how do I upgrade it to work with Mac OS
I have Safari 5.0.6. how do I upgrade it to work with Mac OS X Version 10.6.8 Many thanks *****… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x