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Keep getting error 0xE8000015..trying to enable ipad, not…

Customer Question
Keep getting error 0xE8000015..trying...

Keep getting error 0xE8000015..trying to enable ipad

Technician's Assistant: What Operating System (OS) are you running on your ipad?

Not sure, it is fairly new. it was given to me by my daughter

Technician's Assistant: When did you purchase your ipad? What troubleshooting have you tried?

I updated itunes on computer then tried to turn ipad off and restart by holding home button and plugging in to ipad from computer

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Is this going to cost me money

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
9/17/2017
Mac Support Specialist: David, Mac Support Specialist replied 8 months ago
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,653
Experience: BSc H.Dip Apple Certified Professional
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Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

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Customer reply replied 8 months ago
Thank you
Customer reply replied 8 months ago
no
Mac Support Specialist: David, Mac Support Specialist replied 8 months ago

Sorry, I was having some issues loading the webpage.

Have you tried putting the iPad into Recovery Mode?

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Customer reply replied 8 months ago
several times and I keep getting the same error 0xE8000015
Mac Support Specialist: David, Mac Support Specialist replied 8 months ago

Have you ever got to the screen the shows the iTunes logo and cable on the iPad? That is Recovery Mode.

Hold Power and Home until it restarts, but keep holding them for another minute until it shows that screen.

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Mac Support Specialist: David, Mac Support Specialist replied 8 months ago

Sorry for the slow replies I am having connection issues to the site at the moment, I think that it is improving now.

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Customer reply replied 8 months ago
I can get to that screen, then start doing the update and restore and then the error comes up half way thru the update/restore
Mac Support Specialist: David, Mac Support Specialist replied 8 months ago

So you are seeing that error in iTunes?
What version of iTunes do you have installed?
What type of computer is it? Mac or PC?

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Customer reply replied 8 months ago
PC windows 8, itunes 12.7
Mac Support Specialist: David, Mac Support Specialist replied 8 months ago

I'm sorry I am having some connection issues that I need to try to fix. I will open up this question to other experts. There are steps to take that should resolve this, someone will pick up this question and take you through them, I apologise for the delay, thank you.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 8 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 442
Experience: Engineer at Aparna Indresh
Verified

Hi, This is Aparna I would be happy to help you on this issue.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 8 months ago

Could you please let me know if still you are getting the same error message.

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Customer reply replied 8 months ago
I finally figured it out, by myself, no thanks to just answer. So, as far as I am concerned, this is a waste of money and time.
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 8 months ago

I am sorry for your convenience it seems like the issue is not resolved by Just answer so you can opt for the refund of your money.

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Customer reply replied 8 months ago
what are the procedures to have get a refund
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 8 months ago

Please click the link and you can opt for refund http://ww2.justanswer.com/help/how-can-i-request-refund-0

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