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I was updating OS and power went out. Now I get "finder

I was updating OS...

I was updating OS and power went out. Now I get "finder unexpectedly quit" and I can't get past that.

Technician's Assistant: What's the model and Operating System (OS) of your device?

IMac I'm not sure the OS. But pretty current.

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

On and off. 3 years ago.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I try to open finder and it says unavailable

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Answered in 5 minutes by:
9/17/2017
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,737
Experience: BSc H.Dip Apple Certified Professional
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Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

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Customer reply replied 10 months ago
Thanks

First thing you can try is Safe Boot. It will try to start the Mac with minimum startup options and also repair the disk in the background as it starts.

To start in Safe Boot:

  1. Restart the Macintosh. Press and hold the Shift key immediately after you hear the startup tone.
  2. Release the Shift key when the Apple logo appears. Safe Boot appears on the Mac OS X startup screen.

It will take a while to start up because it is repairing the disk in the background, and it will not have an Internet connection.

You will however know if the Finder works, which is why I'm asking you to start in Safe Mode.

If it starts in Safe Mode, go to the Apple menu and click to Restart.

If it doesn't start in Safe Mode, please get back to me with any extra details of what happened.

Many thanks, ***** ***** free to ask any questions you have.

David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,737
Experience: BSc H.Dip Apple Certified Professional
Verified
David and 87 other Mac Specialists are ready to help you
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Please provide your telephone number so I can call you to go through the steps, thanks in advance.

Ask Your Own Mac Question

Calling now, thank you.

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