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Trying to remove activation lock, I am not sure, no, none,

Customer Question
Trying to remove activation...

Trying to remove activation lock

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

I am not sure

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Have forgotten my ID and password

Submitted: 11 months ago.Category: Mac
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Answered in 41 minutes by:
9/16/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Customer reply replied 11 months ago
All day
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Do you 100% own the account or is it someone elses?

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