Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I get billed for puzzles and I do not receive them. OSX, No,

Customer Question
I get billed for...

I get billed for puzzles and I do not receive them.

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

OSX

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

I do not know what to do. The puzzles that are on my screen are frozen and I CANNOT MOVE ON.

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
9/16/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Ordered game on my iPad. At Christmas my debit card was
Ordered game on my iPad. At Christmas my debit card was hacked so I needed to get a new one just received it and was trying to put it in the system and it denies me to do so. Master card. I have an ou… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I did an update on my Apple iPad. In process, I reset my
I did an update on my Apple iPad. In process, I reset my password. I went through the steps for resetting. Now I-pad is locked at a screen telling me to update my password ***** Now does not accept my… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
It is frozen in a strange place. I have a small screen
It is frozen in a strange place. I have a small white screen covering everything and its flashes constantly, password ***** ***** … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
My Microsoft Word account on my iPad has been frozen. I
My Microsoft Word account on my iPad has been frozen … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Frozen cursor : Screen loads just cursor frozen and trackpad
Screen loads just cursor frozen and trackpad use makes no difference as does not move or click … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Screen whiye out after speaking withe tech support of mac
Screen whiye out after speaking withe tech support of mac in order to down load verizon iphone/ back up iphone on itunes and photos on mac pro! After 7 hours of troble shooting screen started to freez… read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
I accidently dropped ABOUT 1000 Jpegs on my Macbook pro. It
I accidently dropped ABOUT 1000 Jpegs on my Macbook pro. It is pretty frozen so I cannot do anything. HELP… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
i tried to move a photo from iPhotos on my iMac snow l snow
i tried to move a photo from iPhotos on my iMac snow l snow leopard to my Ipad the screen on the imac froze the photo. i tried to move it back but it is still frozen i even unplugged the power cord bu… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
While on hotmail last week a message came across that there
While on hotmail last week a message came across that there was a software update and that I should refresh. I completed what I was doing, logged off and when I logged on again the screen looked total… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
My iMac screen is frozen with all sorts of windows open. The
My iMac screen is frozen with all sorts of windows open. The last application I used was ScanSnap. I've tried the Pram restart -- never hear a third chime. In the meantime I get a message about incons… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
My problem is a two part one. First, I was informed that I
My problem is a two part one. First, I was informed that I had no more space to download a new file or application. This being a new Mac, I figured I hadn't being storing very much since I still don't… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
I have the calendar app working...or not working. The Show
I have the calendar app working...or not working. The "Show Calendars" square in the upper left hand of the screen is ON and I cannot turn it off. I cannot get the calendar to move in any way through … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My iPad email is frozen. I cannot touch anywhere or anything
My iPad email is frozen. I cannot touch anywhere or anything to move it off of an open email from yesterday. It is seChing for new emails and says I have twelve new ones but cannot get to them… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I cannot get on my MAC. The screen is frozen. The mouse will
I cannot get on my MAC. The screen is frozen. The mouse will not move. Thanks, Kathy Walsh… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My wifes Mac died so Im giving her my G5. When I get a new
My wife's Mac died so I'm giving her my G5. When I get a new Mac will my Photoshop CS2, illustrator CS2 & Painter 11 still work on the Intel processor? Bill Galbreath [email protected]… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
i have a MAC OSX 10.6.2 and not able to download NY Times application
i have a MAC OSX 10.6.2 and not able to download NY Times application for their crossword puzzle. It is called Across lite. Need help.… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
A whole bunch of my photos have suddenly turned from jpeg into
A whole bunch of my photos have suddenly turned from jpeg into unix executable files. How goes that happen and how do I get them back? I can't open them the way they are. I have an iMac G5 using an OS… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Apple Mail problem Will receive but not send. Have G5 w/OSX
Apple Mail problem: Will receive but not send. Have G5 w/OSX 10.4.11 with Mail v2.1.3 (753.1). Worked fine last week. Have checked port, smtp address, etc. Comcast won't help. Do I need a better mail … read more
The MacWhisperer
The MacWhisperer
Bachelor's Degree
162 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x