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My mac keeps saying my password is wrong and to make a new…

Customer Question
My mac keeps saying...

My mac keeps saying my password ***** ***** and to make a new one on another device. I did and it still says it's wrong even with the new password. I've authorized it on my other device.

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

Hold on I'll have to get that info

Technician's Assistant: What's the model and Operating System (OS) of your device?

It's a MacBook Air 13 is x 10.10.5

Technician's Assistant: When did you purchase your MacBook Air? What troubleshooting have you tried?

I purchased it a couple of years ago. I reset my password ***** prompted and authorized it on the Mac thru my ipad

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I'm desperate?

Submitted: 11 months ago.Category: Mac
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Answered in 55 minutes by:
9/15/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 11 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hi, This is Aparna I would be happy to help you on this.

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Customer reply replied 11 months ago
I can't get into my Mac with my password
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 11 months ago

As per my understanding You have tried to change your password ***** another device and now you are not able to login to your MacBook Air with that new password, is it right ?

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