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Tv does not respond, Yosemety, no, none, screen is on but…

Customer Question
Tv does not respond ...

Tv does not respond

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Yosemety

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Screen is on but does not respond tremotee

Submitted: 8 months ago.Category: Mac
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Answered in 2 minutes by:
9/15/2017
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 632
Experience: Network Engineer at USAF
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Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

What is the make and model of your TV?

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Customer reply replied 8 months ago
Samsong DLP
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

Okay , the DLP is Digital Light Projection.

There should be another series of letters and numbers.

That will be the model number. Would you mind double checking for me?

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Customer reply replied 8 months ago
HL R5067W
Customer reply replied 8 months ago
Samsung P HL5067W
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

Awesome, one moment please.

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Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

Generally, If you have a remote control problem, you should check the battery at first.

• Replace the remote control batteries.

• Clean the upper edge of the remote control (transmission window).

• Check the battery terminals.

    If that does not work, the cause varies.

    There are four conditions that can cause a remote to function improperly :

    • Bad batteries.

    • An electronic glitch in the remote.

    • A defective remote.

    • A defective remote sensor on the TV

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      Customer reply replied 8 months ago
      No tthanks. C hared remote and all s OK
      Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

      Please Rate My Service if my answer was sufficient!
      If you have any other questions please let me know, as I always strive for excellent service!!
      Thank you!
      Sam

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