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Having problems getting Epson XP-440 to MacBook Air, How do…

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Having problems getting Epson...

Having problems getting Epson XP-440 to MacBook Air

Technician's Assistant: What Operating System (OS) are you running on your MacBook Air?

How do you find that

Technician's Assistant: When did you purchase your MacBook Air? What troubleshooting have you tried?

This summer

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Student at Michigan State University using MSU software. We need to know what to select on the choices of printer software.

Submitted: 11 months ago.Category: Mac
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Answered in 4 minutes by:
9/15/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
Just installingWe got the printer on but when we try to print it says the printer is not responding
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 11 months ago
Done
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Did this help?

Thanks

Kris

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Customer reply replied 11 months ago
No
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

OK - are you printing USB or wireless?

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Customer reply replied 11 months ago
Wireless
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

OK, do you see the printer in your printers list?

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Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

What does it say when you try to print to it?

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Customer reply replied 11 months ago
Printer not responding
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Would it be OK to connect and have a look?

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Customer reply replied 11 months ago
Can we do it another way.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

OK can you go to system preferences, printers and then reset the printing system?

Thanks

Kris

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Customer reply replied 11 months ago
Do not see that option
Customer reply replied 11 months ago
Never mind this is taking too long.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Can you take a screenshot of what you see?

It does take long without the remote assistance

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