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I just purchased a magazine and was unable to download it.

Customer Question
I just purchased a...

I just purchased a magazine and was unable to download it. The message said there was a download error...missing xml file. Therefore I was unable to download it. Is there anything I can do to fix this?

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

How would I find this out?

Technician's Assistant: Have you installed any updates recently?

No, I have'nt.

Technician's Assistant: What troubleshooting have you tried?

None yet

Submitted: 11 months ago.Category: Mac
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Answered in 10 minutes by:
9/15/2017
Mac Support Specialist: Josh, Mac Support replied 11 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,192
Experience: 5 years as Network Admin, 10+ years of IT support
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Mac Support Specialist: Josh, Mac Support replied 11 months ago

Which macOS do you have?

Did you upgrade it recently?

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