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Need a new password for my iPad, but don't have "passcodes"

Customer Question
Need a new password...

Need a new password ***** my iPad, but don't have "passcodes" for either my iPad or my iPhone. How would I have gotten passcodes for my devices? i have nothing written down.

Technician's Assistant: When did you last reset your username and password?

About a month ago. I wrote the new password ***** but it doesn't work.

Technician's Assistant: Have you installed any updates recently?

Not that I know of. New ios? Is that an update?

Technician's Assistant: What troubleshooting have you tried?

Don't know how to troubleshoot.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I guess not. I'm stymied.

Submitted: 11 months ago.Category: Mac
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Answered in 22 minutes by:
9/14/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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