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Have suddenly lost my internet connection. Phone says "no…

Customer Question
Have suddenly lost my...

Have suddenly lost my internet connection. Phone says "no service"

Technician's Assistant: How old is the phone?

Six months approx.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

A couple of days. Am 92 years old. Just lived thru Irma. Don't know where to start "troubleshooting"

Technician's Assistant: Anything else you want the smartphone Expert to know before I connect you?

No. Just want to know how to restore service, Am sure it is not hard, but is for me

Submitted: 11 months ago.Category: Mac
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Answered in 4 minutes by:
9/14/2017
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 11 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 746
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 11 months ago

What service provider do you have? (ex: Verizon, Sprint, etc.)

What is the make and model of the phone?
What is you current zip code?

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