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I cannot log onto my ipad using my apple ID, each time it…

Customer Question
Hi, I cannot log...

Hi, I cannot log onto my ipad using my apple ID, each time it says my ID or password ***** ***** even though I have changed the password ***** iphone

Technician's Assistant: What Operating System (OS) are you running on your ipad?

This is Ipad air 2

Technician's Assistant: When did you purchase your ipad? What troubleshooting have you tried?

It is ios 8.3. Each time I need to use Apple store, it asks for password. i have followed the instruction of typing in the code from iphone

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. I just need to use itunes or apple store

Submitted: 11 months ago.Category: Mac
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Answered in 5 minutes by:
9/14/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

If you click on my link below

www.icloud.com

Can you sign into your Apple ID there?

Please let me know

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