Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I"m on a Mac Powerbook Pro, running Sierra V 10.12.6, I have…

Customer Question
I"m on a Mac...

I"m on a Mac Powerbook Pro, running Sierra V 10.12.6

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

I have been converting Pages documents to Word.doc documents, and yesterday I started getting error messages when attempting to save from Pages to Word, or when opening saved Word documents. Can you help?

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/14/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Can you please tell me the error you receive?

Thank you

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a MacBook Pro to which I have to attach an Apple
Pearl, I have a MacBook Pro to which I have to attach an Apple Superdrive in order to run the Turbo Tax software. When I am done at the end of the day, I save my file to my MacBook Pro and disconnect … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Mac running Sierra 10.12.6 is freezing using Word 2011
Hi my Mac running Sierra 10.12.6 is freezing using Word 2011 version 14.4.8 … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Using iPad Pro and several other Macs with HP OfficeJet Pro
Using iPad Pro and several other Macs with HP OfficeJet Pro 8000wireless printer. Always worked well. Yesterday tried to get it to resume being able print with my mobile iOs devices, no success, and n… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I can't find iphoto on my new mac book pro. MacOS Sierra
nothing, just started looking for it to make some albums … read more
Sheri
Sheri
Bachelor\u0027s Degree
678 satisfied customers
Have Macbook Pro, Mas OS Sierra, version 10.12.6. Would like
forgot password ***** iCloud. need to setup new password ***** recover iCloud account… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
One of the staff in my office (I am not on the computer in
One of the staff in my office (I am not on the computer in question now) has been having issues with Word for Mac freezing. She said that in the past the Word was just crashing constantly and she coul… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Just switched from 2011 MacBook Pro to latest MacBook Pro.
Just switched from 2011 MacBook Pro to latest MacBook Pro. Had everything backed up externally. Had to buy updated Word for Mac. Word has changed fonts on a project I've been working long and hard on … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Having problem with Word on my Air Mac. This just started in
Having problem with Word on my Air Mac. This just started in the last month. It used to work perfectly. I have OS Sierra 10.12.6. I have Word 14.5.5. It happens when I'm in Word and suddenly I'll get … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I can't open microsoft word on my mac. MacOS sierra version
i can't open microsoft word on my mac JA: Just to clarify, what's the model of your Mac, and what operating system are you running? Customer: macOS sierra version 10.12.6 JA: What's the model of your … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just installed macOS Sierra 10.12.6 on my iMac and when I
I just installed macOS Sierra 10.12.6 on my iMac and when I try to open old CS3 Creative Suite software like Photoshop, Illustrator and InDesign I get the prompt to download the legacy Java SE 6 runti… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Highlighted text in Word for Mac no longer drags or can be
highlighted text in Word for Mac no longer drags or can be deleted using space bar. This is only in some Word.docs but I can't distinguish the difference … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
How do I gt rid of a tool bar in Safari? I think Yosemite,
I am trying to convert a PDF document to Word and when I click the button it opens a web page instead of doing the conversion … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have Microsoft Word 11 and have accidentally pressed 't
I have Microsoft Word for Mac 11 and have accidentally pressed don't save on a document and closed it, how do I recover this document … read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
I trying to get up to speed in regards XXXXX XXXXX word on my
I trying to get up to speed in regards XXXXX XXXXX word on my mac book pro. Just installed word on my mac book pro. Word doc that is an attachment in Lotus notes will not launch when I attempt to open… read more
jstinehelfer
jstinehelfer
IT Administrator/Election Technician
High School or GED
174 satisfied customers
When I convert a Word-Mac document to pdf, the conversion
When I convert a Word-Mac document to pdf, the conversion does not do the job correctly, and I am unable to send a printable file to the publisher. I am using an old version of Word (2001). I have tri… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
The Microsoft Word in my 4 year-old Mac PowerBook G4 has been
The Microsoft Word in my 4 year-old Mac PowerBook G4 has been fine and efficient. In the last two months, however, three times, while typing (chapters in a book) a small window has appeared on the scr… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
I have scanned in some articles onto my MAC powerbook OS X Version 10.4.11. I w
I have scanned in some articles onto my MAC powerbook OS X Version 10.4.11. I would like to convert these articles to hyperlinks to put into an excel spreadsheet. Is this possible? Thank you.… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
How to transfer text files (Claris Works 4.0) from a Mac PowerBook
How to transfer text files (Claris Works 4.0) from a Mac PowerBook 165 to a MacBook Pro (Leopard + MSOffice for Mac)… read more
Tom
Tom
3 years college
642 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x