Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My phone died! It will not turn on or anything.How do I make…

Customer Question
My phone died! It...

My phone died! It will not turn on or anything.How do I make an appointment at apple store in Bayshore Mall Ottawa?

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Very phone iliterate.I have an apple iphone 5se with koodo.Does that help?

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

None otherthan trying to charge.The phone wont even turn on.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I know

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/14/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 11 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Can you hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo then release.

Let the phone restart and tell me if it then comes on please.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Mi phone suddenly stopped and is completely unusable. It is
Hello, mi phone suddenly stopped and is completely unusable … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
My iPhone 5SE will not open wit my correct passcode. I do
My iPhone 5SE will not open wit my correct passcode. I do not want to clear all my data for a reset at the Apple Store. … read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
Our iPhone is frozen. We need appointment at Genius Bar at
Our iPhone is frozen. We need appointment at Genius Bar at Apple Store, Burlington MA … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Wife can't get into her phone. Need to make appointment at
Wife can't get into her phone . Need to make appointment at the Waterside mall Apple store in Naples, FL … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I need to reset my password as I have forgotten the old one.
I need to reset my password ***** I have forgotten the old one. Help … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My iphone (six) works, but not Siri. If I want to ask Siri
My iphone (six) works, but not Siri. If I want to ask Siri something (like road directions), she replies "Wait a sec..." or "Just a moment" or something similar. … read more
Mr.Med
Mr.Med
1,226 satisfied customers
My husband purchased an iPhone 7 last March, since December
My husband purchased an iPhone 7 last March, since December he has not been able to access his text messages. His is business phone and it has caused numerous problems with him not seeing the messages… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I got a new iPad and I would like to make an appointment for
I got a new iPad and I would like to make an appointment for Saturday 1/19 to have it set up for me and transfer apps, etc. from my old iPad to my New iPad. The Apple Store I would like to go to is at… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Phone not working and want an appointment at att store at
Phone not working and want an appointment at att store at West County Mall in St. Louis, Mo to fix it and get a new battery … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
My iphone 8 which is about two months old won't turnon nor
My iphone 8 which is about two months old won't turnon nor can i charge the battery … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
From Milwaukee - I want to get some help transferring info.
Good morning from Milwaukee - I want to get some help transferring info … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My iPhone often blacks out battery. Charge seems short.
My iPhone often blacks out battery. Charge seems short. Phone is 1 1/2 yrs old … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
My iphone5 totally died without warning do not know what to
my iphone5 totally died without warning do not know what to do … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
my i phone 4 that i have just got seems to have a fault with
my i phone 4 that i have just got seems to have a fault with the vibrate, whether it be on silent or not. most of the time it wont vibrate, whether it be on normal, or silent. i have tried resetting t… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
Hello. I bought an iPhone this past January 2011. At this
Hello. I bought an iPhone this past January 2011. At this time the round button on the bottom is not working properly - i have to push it multiple times for the screen to pop up, or to turn off apps a… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
phone will not charge ! I tried through my computer as well
phone will not charge ! I tried through my computer as well as through a car charger. Please help before it dies completely !… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
my iphone screen turned white then just wont turn on and worse
my iphone screen turned white then just wont turn on and worse yet i had it passcode protected what do i do… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
My daughter attempted to upgrade her iPhone with the OS 3.1
My daughter attempted to upgrade her iPhone with the OS 3.1 software update, and the screen is now prompting us to activate the phone. We don't want to update to 3.1; is there a way to restore it to i… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x