How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My phone died! It will not turn on or anything.How do I make

Customer Question

My phone died! It will not turn on or anything.How do I make an appointment at apple store in Bayshore Mall Ottawa?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: Very phone iliterate.I have an apple iphone 5se with koodo.Does that help?
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: None otherthan trying to charge.The phone wont even turn on.
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Not that I know
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo then release.

Let the phone restart and tell me if it then comes on please.