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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My phone is in recovery mode and I don't know how to get it

Customer Question

My phone is in recovery mode and I don't know how to get it out
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: I phone 7
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: I have looked up videos on youtube on how to fix it and they all say got to I tunes and hook it up to the computer and I have done that and nothing comes up on I tunes
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: i am getting my new phone on Friday and went to the Verizon store today to see what was wrong with my phone. it was not connecting to service anywhere. they put it in recovery mode and i cant get it out
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

Do you have a windows ot mac computer available there?

Please let me know