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Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 393
Experience:  Data Systems Analyst for a School District
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I have a used macbook pro. tonight i was about to use it and

Customer Question

hello i have a used macbook pro . tonight i was about to use it and suddenly all i see now is Mac Pro and enter password.. I don't know what the password ***** because this is used mac...How can i get the settings back on
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: i'm on yosemite os x 10.10 i believe
JA: Have you installed any updates recently?
Customer: yes .I'm a dj and i used a software called sera to because they had a update oops serato
JA: What troubleshooting have you tried?
Customer: I tried to turn it off and then press command and then r
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no i just want to get the mac running because i have a gig tomorrow
Submitted: 1 month ago.
Category: Mac
Expert:  Jon replied 1 month ago.

Hi my name is***** me take a look at your original question so I don’t miss any details.

Expert:  Jon replied 1 month ago.

A couple things don't make since. If this is a used mac, do you mean your borrowing it from a friend or did you purchase it from a store used? Part of your question sounds like you have not used it before but then part of it does because it sounds like you have installed a specific app before.

If you have used this computer before and the same account that its asking the password ***** and there happened to be no password ***** leave the password ***** and hit enter or click the arrow in the password ***** If not so lucky see below.

It depends on your situation. If it is locked with a user account password ***** its ok to delete files. You can try the following:

  1. Restart your mac
  2. immediately hold down command and R on your keyboard
  3. If done correctly you should get to a main menu
  4. choose "Disk Utility"
  5. On the left side menu, click/choose your primary hard drive which is by default called "Macintosh HD"
  6. Then on the right side menu, choose "erase"

Then return back to the main MAC OS utilities (recovery) main menu by closing out of disk utility after the erase and do the following:

  1. Restart your mac
  2. immediately hold down command and R on your keyboard
  3. If done correctly you should get to a main menu
  4. choose "reinstall OS"
  5. follow the onscreen instructions which is basically next, next, next

Then see if the password ***** *****

However, if this is the firmware password ***** a big lock on the screen then there is only one thing to try without the admin password ***** the mac. See pic attached for lock screenshot

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Expert:  Jon replied 1 month ago.

Did you still need help? Were you able to try the instructions that I previously posted? Please let me know if I can further assist at your earliest convenience.

Thanks for your time.