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Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 400
Experience:  Data Systems Analyst for a School District
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I just got a new computer. My music transferred over just

Customer Question

Hi. I just got a new computer. My music transferred over just fine but when I download new music, it says there's a problem and won't synch it to my ipod
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP spectre
JA: Have you installed any updates recently?
Customer: for iTunes? Yes, last night
JA: What troubleshooting have you tried?
Customer: Just doing what it tells me when the message comes up but to no avail. Including rebottong rebooting
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Anything else you need to know?
Submitted: 1 month ago.
Category: Mac
Expert:  Jon replied 1 month ago.

Hi my name is***** me take a look at your original question so I don’t miss any details.

Expert:  Jon replied 1 month ago.

Since it sounds like you have already updated itunes on your PC and since its new I am assuming you are running windows 10. Sometimes windows 10 does some wierd things with apple's itunes. Try this, connect your ipod to your PC but you can close itunes for now. Instead do the following: (its kind of a lot so if you do not feel comfortable doing this on your own please let me know and I can always remote into your pc)

  1. Open “Control Panel“.
  2. Select “Hardware and Sound“.
  3. Select “Devices and Printers“.
  4. Your iPhone or iPod should be displayed in the “Unspecified” section. Right-click it and select “Properties“.
  5. Select the “Hardware” tab, then click the “Properties” button.
  6. From the “General” tab, select the “Change settings” button.
  7. Select the “Driver” tab, then select “Update Driver“.
  8. Choose “Browse my computer for driver software“.
  9. Select “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“.
  10. Click “Next” > “Close.

Your Apple device should now be detected successfully within iTunes. So open itunes now and see if you can use your ipod and sync.

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Expert:  Jon replied 1 month ago.

Did you still need help? Were you able to try the instructions that I previously posted? Please let me know if I can further assist at your earliest convenience.

Thanks for your time.