Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to shut-down an Ipad that i want to then pass…

Customer Question
Hi - I am...

Hi - I am trying to shut-down an Ipad that i want to then pass over to my son.

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

I think that it is IOS 10 but i am not sure as I gave it to my son and he has a problem in that it is now locked 'Activation Lock' so I am at a lose as to which way to go

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

As far as I am aware the Apple ID [email protected] and it now requires a password ***** I have lost

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think that there is, cause I have been spending all my current time on myMacBook Air which I purchased during Sept/Oct 2016

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/13/2017
Mac Support Specialist: Josh, Mac Support replied 11 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,237
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 11 months ago

As you may already know, you will need to sign into your Apple ID account to bypass the security feature.

You can reset your password. Click here: https://iforgot.apple.com/password/verify/appleid

Follow the prompts to reset your password ***** use that password ***** the iPad.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,237
22,237 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Trying to unlock an ipad that the passcode is lost and it
trying to unlock an ipad that the passcode is lost and it was never connected or registered with itunes … read more
Cris
Cris
62 satisfied customers
I have a very old account, have forgot my password. My OS is
I have a very old account, have forgot my password. My OS is 11.2+. It asks for my old password, don't know it. I want to change to one I know!! … read more
John Castle
John Castle
BSC in Computing Network Management and Design
200 satisfied customers
I need activation help. Iphone 4. It just started today the
it just started today the phone is asking fot my apple I D … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
My son has my iPad and is going through all of my text
My son has my iPad and is going through all of my text messages and emails. I have set it up to erase when he gets in Wi-Fi but so far it hasn't erased. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I forgot my pass code and was wondering if there was a
I forgot my pass code and was wondering if there was a reboot sequence … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
My son sent me his old Iphone and he has switched from AT&T
My son sent me his old Iphone and he has switched from AT&T to T Mobile. He sent me a new sim card for it and it keeps asking me for e mail and password ***** I have forgotten and I need help to get i… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My son gave me his old iphone 4. It is locked and he said I
My son gave me his old iphone 4. It is locked and he said I could request an Unlock on here with the code he gave me? … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
This is a desparation call. I have had my iPod since Oct 29,
Hi Mike. I'm Patricia - this is a desparation call. I have had my iPod since Oct 29, 2017 and each time i have attempted to access photos receive pop up message ' FaceTime Activation . An error occurr… read more
Jon
Jon
Bachelors Degree
726 satisfied customers
My son's phone is locked out and we need get it up and
My son's phone is locked out and we need get it up and running for him again. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My ipad keeps popping up this activation lock and I am
my ipad keeps popping up this activation lock and I am trying to get through this so I can use my ipad … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
My partner, who recently passed away gave me is IPad to use.
My partner, who recently passed away gave me is IPad to use. I tried to clear it and put it in my details but now am unable to activate it. As he is deceased how can I get around it? … read more
Mr.Med
Mr.Med
1,223 satisfied customers
I have an I6 to activate but it is locked due to not
I have an I6 to activate but it is locked due to not remembering the pass code. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Activation lock is on and i cant seem to disable it it
activation lock is on and i cant seem to disable it it appears that eiher my apple id or password ***** ***** correct i hav changd both and my son has done everything he can think of including wiping … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I locked myself out my ipad air 2 and now i cant get in
i locked myself out my ipad air 2 and now i cant get in because i cant get passed activation lock screen .what do i do … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am trying to start up a ipad my friends wife died and we
i am trying to start up a ipad my friends wife died and we are having trouble with the password ***** empty the device … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I just updated my iPad with iOS. now it won't allow me on
i just updated my iPad with iOS. now it won't allow me on without a pass code, and it won't take anything I put in. then it shuts me out for 15 min. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
How to disable a lost iPad, iPad air, Nothing so far. No.
How to disable a lost iPad JA: How old is your iPad, and what model are you using? Customer: iPad air JA: What troubleshooting have you tried? Customer: Nothing so far. JA: The computer expert can sol… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I would like to install safesearch on my sons ipad but, the
I would like to install safesearch on my sons ipad but, the only way I see I can do it is if he is logged in. The safesearch is no longer on if he happens to log out, correct?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x