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I cannot get an ibooks purchase approved and I am entering…

Customer Question
I cannot get an...

I cannot get an ibooks purchase approved and I am entering the correct Apple account password. On one try a message indicated that I should enter both the id and password ***** there is only space in the dialogue box for the password

Technician's Assistant: Have you contacted anyone about your account?

No

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

I do not know of any troubleshooting techniques

Submitted: 11 months ago.Category: Mac
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Answered in 6 minutes by:
9/13/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
Since we bought the IPad...we just stopped trying and have been buying through Barnes and Noble
Customer reply replied 11 months ago
No, we are communicating on my desktop computer
Customer reply replied 11 months ago
Cancel my subscription...I will stay with Barnes and Noble
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Okay thanks, ***** ***** tell me the error you're getting please?

Thanks

Kris

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