Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I cannot get an ibooks purchase approved and I am entering…

Customer Question
I cannot get an...

I cannot get an ibooks purchase approved and I am entering the correct Apple account password. On one try a message indicated that I should enter both the id and password ***** there is only space in the dialogue box for the password

Technician's Assistant: Have you contacted anyone about your account?

No

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

I do not know of any troubleshooting techniques

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 minutes by:
9/13/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Customer reply replied 8 months ago
Since we bought the IPad...we just stopped trying and have been buying through Barnes and Noble
Customer reply replied 8 months ago
No, we are communicating on my desktop computer
Customer reply replied 8 months ago
Cancel my subscription...I will stay with Barnes and Noble
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Okay thanks, ***** ***** tell me the error you're getting please?

Thanks

Kris

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My mac laptop turns on but then all I see is a white screen.
My mac laptop turns on but then all I see is a white screen. The keys do not respond and I see that nothing seems to be loading. What can I do the battery is fine and my kid was the last one on it. Pl… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Hi, My Mac is overheating when I charge it. It gets really
Hi, My Mac is overheating when I charge it. It gets really hot and the fan runs so long to cool it down that it runs the battery down low so I need to charge it again. I checked and the battery is abo… read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
I forgot my ibooks password
I forgot my ibooks password… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
My iBook is on, but I can't access anything. right hand
My iBook is on, but I can't access anything. My name is ***** ***** hand corner, but my screensaver is gone, and I can't load anything … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
I have a Ibook G4 All I get a blinking / I have a ibook all
I have a ibook all I get is a blinking question mark. … read more
Eric Ewing
Eric Ewing
University IT Manager
173 satisfied customers
I'd like to return a book from iBooks please. And some from
I'd like to return a book from iBooks please. And some from the regular book section. … read more
Ugo A
Ugo A
BA/BS
56 satisfied customers
Ibook clamshell turning on, but not booting up???? The ibook
ibook clamshell turning on, but not booting up???? … read more
Mike Taylor
Mike Taylor
43 satisfied customers
My iBook will not turn on. Just tried both no go. Yellow
My iBook will not turn on JA: Have you tried a PRAM reset on your iBook (rebooting and holding down Command, Option, P, and R)? Or rebooting in Recovery Mode (holding down Command and R)? Customer: Ju… read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
Suddenly my password for purchasing iBooks, installing
Suddenly my password ***** purchasing iBooks, installing Ttube, etc. is not being accepted. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I can't find iBooks on my iPad. The latest one. I know it
I know it was here before but I have no idea when iBooks disappears but … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
I got into IBooks on my iPad, i have no idea how to get out
I got into IBooks on my iPad, i have no idea how to get out of it. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
459 satisfied customers
It started with an Ibook download that seemed to affect my
It started with an Ibook download that seemed to affect my Apple Imac all our appointments in calender are wiped on the Imac but not on the Ibook. … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
My screen has a one inch black margin on each side. How do
My screen has a one inch black margin on each side. How do I widen the screen to full width?… read more
John P
John P
Bachelor's Degree
422 satisfied customers
I cant get past the flashing question mark/mac face icon folder
I cant get past the flashing question mark/mac face icon folder on startup on my ibook. came w/osx, tried to load os9 as last thing before problem.… read more
Rob
Rob
Mac Computer Tutor
High School or GED
218 satisfied customers
Mac OS 10.4.11 Disk utility doesnt see the hard drive. Spotlight
Mac OS 10.4.11 Disk utility doesn't see the hard drive. Spotlight and finder can't see files. However applications still load and work. Tried reinstalling 10.4 but installer can't see Hard drive.… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
My apple ibook 4 will not boot up just shows apple logo and
My apple ibook 4 will not boot up just shows apple logo and turning gear… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
panic(cpu 0 caller 0x002E1EC4): Unable to find driver for this
panic(cpu 0 caller 0x002E1EC4): Unable to find driver for this platform: "PowerBook4,3".… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My iBook G4 does not charge its battery when plugged in.
My iBook G4 does not charge it's battery when plugged in. Merten… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x