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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I cannot get an ibooks purchase approved and I am entering

Customer Question

I cannot get an ibooks purchase approved and I am entering the correct Apple account password. On one try a message indicated that I should enter both the id and password ***** there is only space in the dialogue box for the password
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: I do not know of any troubleshooting techniques
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
Since we bought the IPad...we just stopped trying and have been buying through Barnes and Noble
Customer: replied 1 month ago.
No, we are communicating on my desktop computer
Customer: replied 1 month ago.
Cancel my subscription...I will stay with Barnes and Noble
Expert:  Kris R replied 1 month ago.

Okay thanks, ***** ***** tell me the error you're getting please?

Thanks

Kris