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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Cannot back it up to itunes because the computer is not

Customer Question

cannot back it up to itunes because the computer is not authorised and i cannot uthorise the computer bc the screen does not work at all
JA: What's the make/model of your device? How old is it?
Customer: iphone 6s approx 6 months old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: its been going on for the last month ive tried unlocking it with a wired keyboard but i cant get it to work
JA: Anything else you want the smartphone Expert to know before I connect you?
Customer: and now when i try to back up the iphone and click continue it says 'itunes could not connect to this iphone the value is missing'
Submitted: 1 month ago.
Category: Mac
Customer: replied 1 month ago.
i really need a way to back up my iphone as there is data on there that i require
Expert:  Bhavik Joshi replied 1 month ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Customer: replied 1 month ago.
thank you
Customer: replied 1 month ago.
is there a refund if you cant fix the problem?
Customer: replied 1 month ago.
for the 'secure remote assistance' option and the overall session as well
Expert:  Bhavik Joshi replied 1 month ago.

Yes, There is a refund if it is not fixed.

Expert:  Bhavik Joshi replied 1 month ago.

Hold down the power and the home button until the phone reboots to show the itunes logo.

Uninstall itunes, uninstall apple mobile device support. Reinstall iTunes and plug the phone back in to update once more.

Customer: replied 1 month ago.
how do i uninstall itunes on a mac?
Customer: replied 1 month ago.
I tried to move it into trash but it wont allow me
Customer: replied 1 month ago.
is there an answer to my original question
my original question being 'how do i back up my iphone without using itunes'
Expert:  Bhavik Joshi replied 1 month ago.

Okay, I thought of fixing itunes problem. You can use icloud to do that.

Expert:  Bhavik Joshi replied 1 month ago.

Begin by going to Settings -> iCloud, then scroll down and tap on "Backup." At the bottom, you'll see the date of your last iCloud backup, as well as the option to "Back Up Now."

Expert:  Bhavik Joshi replied 1 month ago.

Try this and let me know if you face any problem in it.

Customer: replied 1 month ago.
i cant back up to icloud
Customer: replied 1 month ago.
as i said i cannot access the phones screen as it is BROKEN
Customer: replied 1 month ago.
i am unsatisfied i would like a full refund please
Expert:  Bhavik Joshi replied 1 month ago.

You never said your phone screen is broken.

Not a problem . Let me ask customer service to cancel this question and refund you.

Customer: replied 1 month ago.
i did but thats okay
Expert:  Bhavik Joshi replied 1 month ago.

ok.

Customer: replied 1 month ago.
how do i know that ive been refunded?
Customer: replied 1 month ago.
hello?