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Yes, There is a refund if it is not fixed.
Hold down the power and the home button until the phone reboots to show the itunes logo.
Uninstall itunes, uninstall apple mobile device support. Reinstall iTunes and plug the phone back in to update once more.
Okay, I thought of fixing itunes problem. You can use icloud to do that.
Begin by going to Settings -> iCloud, then scroll down and tap on "Backup." At the bottom, you'll see the date of your last iCloud backup, as well as the option to "Back Up Now."
Try this and let me know if you face any problem in it.
You never said your phone screen is broken.
Not a problem . Let me ask customer service to cancel this question and refund you.