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Cannot back it up to itunes because the computer is not

Customer Question
Cannot back it up...

Cannot back it up to itunes because the computer is not authorised and i cannot uthorise the computer bc the screen does not work at all

Technician's Assistant: What's the make/model of your device? How old is it?

iphone 6s approx 6 months old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Its been going on for the last month ive tried unlocking it with a wired keyboard but i cant get it to work

Technician's Assistant: Anything else you want the smartphone Expert to know before I connect you?

And now when i try to back up the iphone and click continue it says 'itunes could not connect to this iphone the value is missing'

Submitted: 11 months ago.Category: Mac
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Customer reply replied 11 months ago
i really need a way to back up my iphone as there is data on there that i require
Answered in 4 minutes by:
9/13/2017
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 11 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Mac
Satisfied Customers: 1,003
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Customer reply replied 11 months ago
thank you
Customer reply replied 11 months ago
is there a refund if you cant fix the problem?
Customer reply replied 11 months ago
for the 'secure remote assistance' option and the overall session as well
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 11 months ago

Yes, There is a refund if it is not fixed.

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 11 months ago

Hold down the power and the home button until the phone reboots to show the itunes logo.

Uninstall itunes, uninstall apple mobile device support. Reinstall iTunes and plug the phone back in to update once more.

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Customer reply replied 11 months ago
how do i uninstall itunes on a mac?
Customer reply replied 11 months ago
I tried to move it into trash but it wont allow me
Customer reply replied 11 months ago
is there an answer to my original question
my original question being 'how do i back up my iphone without using itunes'
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 11 months ago

Okay, I thought of fixing itunes problem. You can use icloud to do that.

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 11 months ago

Begin by going to Settings -> iCloud, then scroll down and tap on "Backup." At the bottom, you'll see the date of your last iCloud backup, as well as the option to "Back Up Now."

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 11 months ago

Try this and let me know if you face any problem in it.

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Customer reply replied 11 months ago
i cant back up to icloud
Customer reply replied 11 months ago
as i said i cannot access the phones screen as it is BROKEN
Customer reply replied 11 months ago
i am unsatisfied i would like a full refund please
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 11 months ago

You never said your phone screen is broken.

Not a problem . Let me ask customer service to cancel this question and refund you.

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Customer reply replied 11 months ago
i did but thats okay
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 11 months ago

ok.

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Customer reply replied 11 months ago
how do i know that ive been refunded?
Customer reply replied 11 months ago
hello?
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