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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iPhone is requiring passcode to unlock my scgreen and I

Customer Question

my iPhone is requiring passcode to unlock my scgreen and I don't have it
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: I don' t know the model is Iphone6 moshi
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: apple but they ask for serial number andI can't look at it because of the screen is locked
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no, that's all
Submitted: 1 month ago.
Category: Mac
Expert:  David replied 1 month ago.

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

Expert:  David replied 1 month ago.

If you don't know the passcode you can bypass it using 'Recovery Mode'.

You will need the iPhone cable, and a computer with iTunes installed.

Then you put the iPhone into 'Recovery Mode'.

Expert:  David replied 1 month ago.

Let me know if you need help putting the iPhone into Recovery Mode, I will be glad to help.