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My iPhone is requiring passcode to unlock my scgreen and I…

Customer Question
My iPhone is requiring...

My iPhone is requiring passcode to unlock my scgreen and I don't have it

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

I don' t know the model is Iphone6 moshi

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: What troubleshooting have you tried?

Apple but they ask for serial number andI can't look at it because of the screen is locked

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, that's all

Submitted: 11 months ago.Category: Mac
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Answered in 5 minutes by:
9/12/2017
Mac Support Specialist: David, Mac Support Specialist replied 11 months ago
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,753
Experience: BSc H.Dip Apple Certified Professional
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Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

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Mac Support Specialist: David, Mac Support Specialist replied 11 months ago

If you don't know the passcode you can bypass it using 'Recovery Mode'.

You will need the iPhone cable, and a computer with iTunes installed.

Then you put the iPhone into 'Recovery Mode'.

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Mac Support Specialist: David, Mac Support Specialist replied 11 months ago

Let me know if you need help putting the iPhone into Recovery Mode, I will be glad to help.

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