Ask Mac Questions and Get Answers from Experts ASAP
HiSorry for the delay, we are busy and I've just got to your question.How long has this been happening?ThanksKris
Okay can you tell me what screen it is hanging on?
Yes I know that's an automated offer.
Okay - do you have the recovery disks for it?
Is the MAC on the same rough version?
Do you have a back-up of your data?
Ok great. Do you know how to create the recovery drive?
You can get the disks direct from Apple but they'll charge you!
Have you set time machine to take full disk images?
If so that will 100% work - or maybe it is just the files?
Okay let me know If we need to go to plan B
Ok great also
Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.
Yes, install sierria and restore the files only from the backup, that would work