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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen so I can walk you through step by step. It will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here if you want to use the remote session. If you want to try on your own...
Follow the steps below to share a post/video you see on your News Feed:
Okay, try this please.
Did you get the option to Save for Later?
Did that work for you?