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I was hacked into by someone who blocked my computer. Apple…

Customer Question
I was hacked into...

I was hacked into by someone who blocked my computer. Apple care fixed the main parts, but google chrome is still having difficulty opening. Please help.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Mac OS Sierra

Technician's Assistant: Have you installed any updates recently?

I don't know

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My computer was blocked yesterday. Supposedly by Microsoft, "windows firewall has detected pornography virus from your IP address"

Submitted: 11 months ago.Category: Mac
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Answered in 43 minutes by:
9/12/2017
Mac Support Specialist: Jins M. N., Computer Hardware Engineer replied 11 months ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 3,116
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

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