How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I cant login to my icloud account. I for some reason put my

Customer Question

I cant login to my icloud account. I for some reason put my birthday as a security question and must have answered it incorrectly. I have tried getting into my email but cant remember the password. I have also asked for it to reset so it sends the code to my email, but I cant get into see what the code is. Is there anyway to get it unlocked.
JA: Have you tried having password ***** directions emailed to you?
Customer: No I haven't
JA: Have you installed any updates recently?
Customer: Not the resent one.
JA: What troubleshooting have you tried?
Customer: Other than trying to change my password ***** havent done anything.
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Nope i think that should be it.
Submitted: 1 month ago.
Category: Mac
Expert:  PC_Wizzard replied 1 month ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What is your email address?

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me

Customer: replied 1 month ago.
Expert:  PC_Wizzard replied 1 month ago.

When last did you login to the email account and from what device?

Customer: replied 1 month ago.
I honestly don't know the last time I logged on and it was from my iPad. It's the only place I usr the icloud account since I don't have an iPhone
Expert:  PC_Wizzard replied 1 month ago.

Ok there's no other recovery options available as I can see

What is your phone number so that I can request Apple support to phone you now?

Expert:  PC_Wizzard replied 1 month ago.

Also what is your First and Last name?

Customer: replied 1 month ago.
Tember Schechinger
Expert:  PC_Wizzard replied 1 month ago.

They will call you now

Expert:  PC_Wizzard replied 1 month ago.

Your Case ID: 100287845380

Expert:  PC_Wizzard replied 1 month ago.

Did they phone you?