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Apple Mail: Mail found an existing mailbox named Outbox;

Customer Question
this mailbox is reserved for...
Apple Mail: Mail found an existing mailbox named Outbox; this mailbox is reserved for Mail
JA: What's the model and Operating System (OS) of your device?
Customer: Hello. I'm becaming crazy with that bug. MacOS 10.11.6 el Capitan
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: Apple Mail 9.3
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I've tried deleting all the /Users/Library/preferences/Mail/V3 folder and deleting the mail preferences files, without success.
Submitted: 2 months ago.Category: Mac
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Answered in 14 minutes by:
9/11/2017
Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 2 months ago
Julien Pabion
Julien Pabion, Apple Technical Expert
Category: Mac
Satisfied Customers: 26
Experience: Apple Certified Support Professional macOs 10.12 Sierra - Apple Certified Technical Coordinator - Apple Certified Macintosh Technician - Apple Certified IOS Technician
Verified

Hi, i am happy to help you today. Can you tell me more on what do you want to do ? It's not really clear. Thank you

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Customer reply replied 2 months ago
Hello From France.
Excuse my bad english; i'll made my best to be readable.
First of all,
Are you a robot ?
Customer reply replied 2 months ago
MacOS X 10;11.6 "El Capitan" "clean install"
Dialog box after EVERY Apple Mail (9.3) startup with this text:
Outbox renamed Mail found an existing mailbox named Outbox; this mailbox is reserved for Mail. Your mailbox has been renamed to "Delivered 3"
And a new mailbox is created "On my Mac" with the name "Delivered x" at every startup of Mail.
See this thread on Apple forums:
https://discussions.apple.com/thread/7297392?start=0&tstart=0
--
What i've tried without success:
- Deleting mail prefs
- Deleting mail Folder V3
- Deleting account and recreate it (in Mail and in Prefpane accounts)
- Correcting permissions and repairing disk (internal SSD is OK)
- Rebooting after every manipulation
-----
The problem is not the creation of the folder but the blocking message box at every startup of Mail, impeding Mail to receive events from other apps (FileMaker Pro in my case) to create and send mails.
------
I'm absolutely sure that you can't fix this strange bug and i've lost 30 € (your company is probably a robbery)
Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 2 months ago

Bonjour, non je ne suis pas un robot et je suis aussi français :-)

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Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 2 months ago

Ce site est une association d'experts et j'ai moi meme 17 ans d'experience dans le support technique spécialisé Mac donc votre problème ne me fait pas peur du tout...

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Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 2 months ago

Dans la liste de ce que vous avez fait il y a une chose que vous n'avez pas faites...

Essayez de sortir le dossier Mail du dossier Application Support qui est dans votre dossier bibliothèque de votre profil utilisateur.

Pour y accéder vous devez appuyez sur Alt pendant que vous cliquez sur le menu aller dans la bar des menu du Finder. Relancer ensuite Mail...

Si le problème persiste je vous propose faire une intervention à distance sur votre Mac pendant que nous sommes au telephone afin de voir ça de plus prêt.

Et si le problème est réglé par cette manipulation je vous prierais de me noter 5 stars afin que je puisse etre payé pour ma réponse.

Dans l'attente de vous lire.

Julien Pabion

Apple Certified Support Professional macOs 10.12 Sierra
Apple Certified Technical Coordinator
Apple Certified Macintosh Technician
Apple Certified IOS Technician

http://www.mac-master.com
Tel FR : + 33 9 77 1981 77

Tel USA : +1(###) ###-####/p>

Tel ASIA : +852 8177 7687

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Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 2 months ago

Bonjour, avez-vous réglé votre problème ? Si non revenez vers moi et si oui avec ma réponse je vous prierais de me noter car sur les 30 euros que vous semblez avoir payé je ne toucherais rien si vous ne me notez pas... Merci à vous

Julien Pabion

Apple Certified Support Professional macOs 10.12 Sierra
Apple Certified Technical Coordinator
Apple Certified Macintosh Technician
Apple Certified IOS Technician

http://www.mac-master.com
Tel FR : + 33 9 77 1981 77

Tel USA : +1(###) ###-####/p>

Tel ASIA : +852 8177 7687

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Customer reply replied 2 months ago
Bonjour.
Je ne vous oublie pas mais c'est un peu compliqué car je dois récupérer ce mac qui est sur un site de production et fait office se serveur et dont le débit ADSL est très lent, ce qui ne permettra pas une prise en main à distance fluide.
Pourriez vous m'indiquer votre heure de disponibilité demain vendredi soir ou samedi matin afin que j'aille chercher ce mac pour le connecter à une connexion adsl assez rapide et qu'on règle ça ensemble svp ?
Cordialement, Joan.
Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 2 months ago

Bonjour, ok je comprends, vendredi je peux etre disponible entre 14h30 et 17h30. Donnez moi une heure et un numero de téléphone ou je puisse vous appeler ? Vous devez également accepter ma demande de "Premium Service" et télécharger ma version de Team Viewer : https://get.teamviewer.com/macmaster

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Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 2 months ago

Sur le poste. En effet j'utilise la version 9. Merci ***** ***** réponse et à vendredi.

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Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 2 months ago

Bonjour,

j'attends donc votre appel ce jour après avoir validé ma demande de "Premium Service".

Si je suis deja en ligne laissez-moi vos coordonnées afin que je vous rappelle.

Merci ***** ***** cet après-midi.

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Julien Pabion
Julien Pabion
Julien Pabion, Apple Technical Expert
Category: Mac
Satisfied Customers: 26
26 Satisfied Customers
Experience: Apple Certified Support Professional macOs 10.12 Sierra - Apple Certified Technical Coordinator - Apple Certified Macintosh Technician - Apple Certified IOS Technician

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