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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My apple computer keeps thelling me that my ,y astound

Customer Question

My apple computer keeps thelling me that my ,y astound account is not authenticated. Now it isn't processing incoming mail. Andfinally, I can't get to accept my password!
JA: What's the model and Operating System (OS) of your Apple?
Customer: OS Sierra 2013 mac
JA: When did you purchase your Apple? What troubleshooting have you tried?
Customer: 2013 I've asked Apple a couple of times to help. They say it isWave's problem and the wave people haven't been able to help. But the machine has processed my mail until now.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I don't think so.
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me which email service your computer is trying to connect to? eg: Gmail, Yahoo, Hotmail?

Please let me know

Thank you