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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 38524
Experience:  IT Engineer for over 15 years
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Yesterday I spilled olive oil on my laptop. It is working

Customer Question

HI Mike. Yesterday I spilled olive oil on my laptop. It is working okay but some keys are def. sticking so I'm wondering: I do need to get this cleaned up. Right??
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: MacBook Air early 2015
JA: Have you installed any updates recently?
Customer: OS Sierra just pages and keynote I think
JA: What troubleshooting have you tried?
Customer: none. I am a complete flop at this. I did go to Best Buy. The meanie heads no can help me; go to the Apple Store in Grand Rpaids
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I guess not! You tell me :).
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

You will need to clean it and very thoroughly at that as the oil will have seeped under the Keyboard.

Are you looking at trying to do this cleaning yourself? Or have this done by someone?

Customer: replied 1 month ago.
I want it done by someone.
Should I just go to the Apple Store?
Customer: replied 1 month ago.
Well I think I will go to the Apple Store since this can't be done remotely :)
Customer: replied 1 month ago.
Thanks!
Expert:  Richard replied 1 month ago.

You will need to take it into the store and they can do this for you there

If you would like any additional information or assistance, please do not hesitate to let me know.

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thank you