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It won't recognize my phone service and second, I'm trying…

Customer Question
First, it won't recognize...

First, it won't recognize my phone service and second, I'm trying to reset to see if that will help and it won't recognize my password.

Technician's Assistant: When did you last reset your username and password?

Maybe a year ago.

Technician's Assistant: What's the model and Operating System (OS) of your device?

I'm looking for that info

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

It's old.the first thing I was going to try was to reset.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have Verizon but it just says "No Service"

Submitted: 8 months ago.Category: Mac
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Answered in 2 minutes by:
9/11/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 45,547
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Please tell me the make and model of the phone

Thank you

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Customer reply replied 8 months ago
It's an iPad. Where do I find that info?
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

You are using a phone service on your iPad?

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Customer reply replied 8 months ago
No.
Customer reply replied 8 months ago
The phone number I gave you is not to my iPad.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Sorry but I am not sure what you are referring to...

I asked for the make and model of the phone, and you reply iPad...

Can you respond on the question?

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Customer reply replied 8 months ago
Model FD363LL/A
IOS 9.3.5
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

So you are trying to use cell services on a iPad? I asked this before and you said No...

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Customer reply replied 8 months ago
I have cell services on my iPad but it doesn't work.
Customer reply replied 8 months ago
You keep sending messages to my phone but I don't know how to do anything with them.
Customer reply replied 8 months ago
I don't want remote assistance. This keeps costing more money.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

How long ago did it stop working on the iPad?

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Customer reply replied 8 months ago
Are you going to help me?
Customer reply replied 8 months ago
You just take my money?
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Can you pleae carefully read and respond to my messages...

You are missing my questions and not replying correctly, and this is creating a lot of confusion...

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Customer reply replied 8 months ago
I asked you how to find the info.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

You have not responded to this question at all sorry, and you cannot find out when it was last working....

You should just know when you could last use it correctly.

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Customer reply replied 8 months ago
I don't use the Verizon feature very often...usually use Wifi when at home
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

How long ago did it stop working on the iPad?

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Customer reply replied 8 months ago
I don't know, maybe a month ago.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

And what service where you using on it? With what app

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Customer reply replied 8 months ago
Probably texting.
Customer reply replied 8 months ago
Do you need the phone number to my iPad?
Customer reply replied 8 months ago
I just use this thing. I am not technically literate. Sorry.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Go to settings, general, reset, reset all settings

Tell me how it then operates please.

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Customer reply replied 8 months ago
I've tried to reset but it asks for password. It won't accept the password...I know it is correct.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

It is the 4-6 digit code correct?

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Customer reply replied 8 months ago
Ahhh, I'll try that one.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

yes, that is what it needs

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Customer reply replied 8 months ago
It doesn't work. I now have 5 failed attempts.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

You will have to do a full reset then, this will remove all data from the unit and return it to new, but without the code you cannot avoid this.

To do this

Connect the iPad to the computer and open itunes

Hold the power and home button down until you see

"iTunes has detected an iPad in recovery mode..."

Click Restore iPAd, let this complete and it should now work

Let me know the results please

Thank you

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Customer reply replied 8 months ago
I can't lose everything!
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

Ok, then you need to get the code correct...

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Customer reply replied 8 months ago
I have it but it won't accept.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

it is incorrect if it wont accept it... else it would.

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