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I cannot get rid of a MacShiny program. MacOS Sierra, Not…

Customer Question
I cannot get rid...

I cannot get rid of a MacShiny program.

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

MacOS Sierra

Technician's Assistant: Have you installed any updates recently?

Not lately. MacShiny was that last, I think within the year.

Technician's Assistant: What troubleshooting have you tried?

None.

Submitted: 11 months ago.Category: Mac
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Answered in 5 minutes by:
9/11/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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