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Hi! My name is ***** ***** I will be assisting you. Let's get started!
Did you accidentally open a new account instead of resetting the old one?
Take a look at the username in your Skype program
Is it your old one?
Click on your name
You will see Accounts and your username
Sure; go ahead.
Did you use that email address on the old account?
Open Skype then Contacts then Contact Lists
Do you just see the 8-10 now?
It sounds like you created a new account instead of using your old account.
Yes, you can.
Click on SKYPE at the top then SIGN OUT
Are you using the Skype program or your web browser?
You can use the website if you wish but if you want to use the Skype app then you have to open it up, click on SKYPE at the top and SIGN OUT
Open Skype program
Please use the star rating at the top to rate our session as 5 stars and press Submit
this is Rob. I will be doing your remote session
My phone number is ***** the secure section
if you can please go to this link
it will allow you to download AND RUN a program called elsinore screenconnect
once you have done that, please call me at the number in the secure section
or put yours in and i will call you.