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It won't accept my new password, 3 minutes ago, No I am

Customer Question
It won't accept my...

It won't accept my new password

Technician's Assistant: When did you last reset your username and password?

3 minutes ago

Technician's Assistant: Have you installed any updates recently?

No I am trying to download Firefox

Technician's Assistant: What troubleshooting have you tried?

Resetting my password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No sir

Submitted: 11 months ago.Category: Mac
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Answered in 4 minutes by:
9/10/2017
Mac Support Specialist: Dustin, Mac Support Specialist replied 11 months ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,270
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Mac Support Specialist: Dustin, Mac Support Specialist replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Thank you for your reply,
Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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