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Hi,I'm sorry about the issue. Is it an iPhone SE, or something else?
How did you try to shut it down?Please reply at the box below. Thank you,
Have you tried this: On your Apple iPhone SE, press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check?
What's showing on your iPhone's screen now?
It looks like you are not there. We can schedule another time.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,