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Hi my name is***** me take a look at your original question so I don’t miss any details.
If this is a new 64GB phone then you shouldn't have any information on it as of yet. Therefore what you can do is go to settings/general/reset/erase all content and settings and then that will bring the phone back to factory settings.
Then go to settings/general/storage & icloud usage / then under the storage section see what the used and available numbers are and let me know.
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