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Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2842
Experience:  IT Manager at Wood Group PSN
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Trying to make my Apple TV work with my tablit it is asking

Customer Question

Trying to make my Apple TV work with my tablit it is asking for a pasword I don't remenber making one
JA: What's the model and Operating System (OS) of your device?
Customer: Fh332Ll/A. 10.3.3
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: 6 months ago
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: The Apple TV is about two years old
Submitted: 1 month ago.
Category: Mac
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 1 month ago.
ready
Expert:  Kris R replied 1 month ago.

Can you tell me what account or service is asking for the password?

Thanks

kris

Customer: replied 1 month ago.
When I touch the airplay mirroring
Customer: replied 1 month ago.
Then Apple TV it asks then
Customer: replied 1 month ago.
For airplay pasword
Expert:  Kris R replied 1 month ago.

Hi

Just turn AirPlay password ***** and on again from the Apple TV settings.

Does this work?

Thanks

Kris

Customer: replied 1 month ago.
Do I turn it off on the tablet or the Apple TV box
Expert:  Kris R replied 1 month ago.

Neither, go into the Apple TV and go to settings, turn it off and on. The password ***** ***** in there

Customer: replied 1 month ago.
Looked for Apple TV in settings could not find it
Expert:  Kris R replied 1 month ago.

Neither, go into the Apple TV and go to settings, turn it off and on. The password ***** ***** in there

Customer: replied 1 month ago.
Ok thanks
Expert:  Kris R replied 1 month ago.

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.