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I installed and update this morning (high Sierra?) and the
I installed and update this morning (high Sierra?) and the Mac told me to restart and now it won't turn on again. I keep getting what looks like a folder with a question mark init on the screen. What … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,713 satisfied customers
Black screen. I was in the middle of downloading Sierra and
I was in the middle of downloading Sierra and my screen froze … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,713 satisfied customers
There's no start up disc found in my mac book pro, It's a
Hi - there's no start up disc found in my mac book pro … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,713 satisfied customers
My MacBook Pro won't fully start up. When I turn the power
My MacBook Pro won't fully start up. When I turn the power on, I get a start up screen with a bar that looks like it's working toward turning on but once it gets to the end of the bar, it shuts off. I… read more
Ashik
Ashik
Master's Degree
9,366 satisfied customers
My MacBook Pro mfg 2010 will not reboot. It starts to reboot
My MacBook Pro mfg 2010 will not reboot. It starts to reboot then freezes half way thru. My start up disk was 1g from being full. I was in process of updating OS X 10.6.6 with latest update when it fr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,713 satisfied customers
Hi Nick, my name is Debbie. I am about to throw my mac out
I have again shut the computer down and restarted it. the cursor is moving but I still have the following message: Safari quit unexpectedly Click reopen to open the application again - when you click … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I cannot sync my photos from Aperture to my ipad 2. ?
I cannot sync my photos from Aperture to my ipad 2. How do I do this? Optional Information: Product: iPad Software (if necessary): iOS What have you tried so far?: Hi Jins, I have the same problem lik… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I was using mac keeper, deleted applications by mistake, thats
I was using mac keeper, deleted applications by mistake, that's OK restored the ones I need but I cannot restore the following - Contacts, iPhoto and Calendar. I have them on iCloud but cannot seem to… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi my macbook pro 13 inch 2012 model just froze up upon starting.
Hi my macbook pro 13 inch 2012 model just froze up upon starting. get a grey screen, couldn't enter password, mouse cursor stuck at a corner. any help thanks… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
MacBook seemed a bit sluggish and buggy of recent, Was using
MacBook seemed a bit sluggish and buggy of recent, Was using my MacBook as usual today when it froze. I had to force quit it, and when I restarted, there was a chime -- just a few small light clicks a… read more
David
David
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Bachelor's Degree
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Im having trouble with my Mac mini. It is running system
I'm having trouble with my Mac mini. It is running system 10.4.11. I often have many browser windows open for some time, but when I do this - particularly with Firefox - it slows the computer down to … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
when i turn on my mac, all i see is a blinking folder. I tried
when i turn on my mac, all i see is a blinking folder. I tried to install the Leopard but it won't even load the CD… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My computer is showing a file folder with a question mark and
My computer is showing a file folder with a question mark and won't turn back on. The folder is dark grey and the question mark is white and flashing on and off. Help please.… read more
Ashik
Ashik
Master's Degree
9,366 satisfied customers
I have a macbook. Its about two years from the time I bought
I have a macbook. It's about two years from the time I bought it refurbished. Yesterday I switched from Earthlink to Roadrunner, internet service. Now when I turn on the laptop. I only get a picture o… read more
Ashik
Ashik
Master's Degree
9,366 satisfied customers
My imac crashed - after unplugging all I get is a blinking
My imac crashed - after unplugging all I get is a blinking file folder with a question mark on it. Is there anything I can do?… read more
Ashik
Ashik
Master's Degree
9,366 satisfied customers
Hi there, I have a MacBook Pro. was on it and all froze. After
Hi there, I have a MacBook Pro. was on it and all froze. After switching off and on the screen is now blank - no apple icon. then after a little time a folder with a question mark appears. Any ideas w… read more
Ashik
Ashik
Master's Degree
9,366 satisfied customers
my mac wont start. all i had was a a white screen with a blinking
my mac wont start. all i had was a a white screen with a blinking question mark in the middle of the screen ?… read more
Ashik
Ashik
Master's Degree
9,366 satisfied customers
My MacBook froze when I was in the middle of safari, and then
My MacBook froze when I was in the middle of safari, and then it froze on word and all other programs. I switched it off manually and then switched it back on again - only got a grey screen and then a… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

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Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

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worked as a Tech support Associate for Apple products

John T. F.

John T. F.

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David

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BSc H.Dip Apple Certified Professional

Claws224

Claws224

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IEEE, Microsoft

Mac Tech

Mac Tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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