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When I went to turn on my computer I had a blinking folder…

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Hi there. When I...

Hi there. When I went to turn on my computer I had a blinking folder with a question mark. From what I saw on other threads I held down command + R and it brought me to a different screen. I clicked on macintosh HD and it said I needed repairs so I clicked repair disk. It's taking a long time and the bar has stayed in the same place for quite some time. Should I stop repair or wait it out?

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

It's a mac book pro 13-inch and I got it in 2012 and it's operating on OS X

Technician's Assistant: When did you purchase your Macbook? What troubleshooting have you tried?

In 2012. I turned it back on and hit command R and then clicked on macintosh HD. I clicked repair disk and that's been running for quite some time

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yesterday when I was using it it froze so I put it up and when I got on it today it was showing the blinking folder with the question mark

Submitted: 8 months ago.Category: Mac
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Answered in 2 minutes by:
9/9/2017
Mac Support Specialist: Russell H., Long-time Computer Expert replied 8 months ago
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,406
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
To enable me to help you better, please tell me what MAC OS X name, or type 10.X number, your MacBook has on it.

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Customer reply replied 8 months ago
I think OS Sierra
Mac Support Specialist: Russell H., Long-time Computer Expert replied 8 months ago

OK...

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Mac Support Specialist: Russell H., Long-time Computer Expert replied 8 months ago

Is it still running Repair Disk, then? is that the current situation? And if so, how long has it been?

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Customer reply replied 8 months ago
it's still repairing disk. The bar has been at the halfway mark for about 30 minutes
Customer reply replied 8 months ago
It actually just moved up to a about a quarter. It says estimated 19 min remaining
Mac Support Specialist: Russell H., Long-time Computer Expert replied 8 months ago

Good! The 'progress bar' is notoriously NOT a regular reliable evenly-running indicator.

It sounds as if the problem is well in-hand, though a positive outcome is not absolutely certain yet. I advise you, seriously, to just wait it out. 19 minutes? it may be actually 1/2 hour or a bit more... see what I just said about progress bars not being evenly-running and reliable as an indicator? ... but do wait for it to complete, don't disturb it.

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Customer reply replied 8 months ago
Okay I'll wait. A rainbow wheel just popped up so I'm not sure if that'll slow it down
Mac Support Specialist: Russell H., Long-time Computer Expert replied 8 months ago

It's just a sign - esp. if it does away after a bit - that the process of recovering the disk hasn't locked up, gone haywire, nor gotten really messed up. I hope so, anyway. If it doesn't just freeze up for 2 hours and have the progress bar never move a tiny bit at all, then you're doing well enough.

Do you need any other information, meanwhile?

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Customer reply replied 8 months ago
Nothing has changed. I'll keep you updated. Thanks for the help
Mac Support Specialist: Russell H., Long-time Computer Expert replied 8 months ago

Are you done with the case? if so, are you ready to rate my answer and my work, please?

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Customer reply replied 8 months ago
No I'd like to stay on until the repairing is complete
Mac Support Specialist: Russell H., Long-time Computer Expert replied 8 months ago

That's fine... I'll be here. Just let me know how it goes, when it seems to be come to some sort of (at least interim) resolution.

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Customer reply replied 8 months ago
It's still at 19 min and the rainbow wheel hasn't gone away.
Mac Support Specialist: Russell H., Long-time Computer Expert replied 8 months ago

That's not so good... but, be patient with it. Another hour? if you can afford it.

After that... if you can afford to, wait overnight... but after that much time, the disk is surely completely trash, in some manner that Disk Repair cannot get past.

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Customer reply replied 8 months ago
if that's the case, what does that mean? There's nothing that can be done for my computer?
Mac Support Specialist: Russell H., Long-time Computer Expert replied 8 months ago

No, just that more or less data loss from your computer's hard drive might well be expected, and the operating system might have to be reinstalled - unless it's a hardware problem that caused the startup corruption on the hard disk, and in that case, the hard drive would have to be replaced also.

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Mac Support Specialist: Russell H., Long-time Computer Expert replied 8 months ago

So it's right to ask whether you have data backups?

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