I have an iPod classic
that is currently plugged into my computer. It says "Do Not Disconnect" - the interface is black and white.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I have a Asus laptop, Windows I don't know what generation my iPod classic is.
JA: What's the model and Operating System (OS) of your device?
Customer: I'm not sure I can't find the information
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: I purchased the iPod used from a seller on Amazon, as Apple has stopped making iPod classics. I've had the iPod for about 2 years
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: This is the first time it has done this It's operated fine without any major prior issues.