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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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This phone belonged to my Granddaughter she passed away

Customer Question

This phone belonged to my Granddaughter she passed away nov.2016. phone is locked in find my phone. I don't have a clue for pass words to open.. can you help?
JA: How old is the phone?
Customer: Probably 3 yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Been going on for a few months. Haven't tried any thing
JA: Anything else you want the smartphone Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Mac
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris