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Access to my account is locked. What do I do? who do you…

Customer Question
Access to my account...

Access to my account is locked. What do I do?

Technician's Assistant: Have you contacted anyone about your account?

Who do you contact?

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

Resetting the password. I don't know what else to do. There is no one to talk to.

Submitted: 11 months ago.Category: Mac
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Answered in 3 minutes by:
9/9/2017
Mac Support Specialist: Josh, Mac Support replied 11 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,228
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 11 months ago

Which account are you referring to?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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