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I want to change phone number on my iPad 2, 10.3.3, A few…

Customer Question
I want to change...

I want to change phone number on my iPad 2

Technician's Assistant: What Operating System (OS) are you running on your iPad?

10.3.3

Technician's Assistant: When did you purchase your iPad? What troubleshooting have you tried?

A few years ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I want to export old phone number

Submitted: 5 months ago.Category: Mac
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Answered in 11 minutes by:
9/9/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,353
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

Hi

Do you mean iPhone?

iPad's do not have phone numbers

Thanks

Kris

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Customer reply replied 5 months ago
No but for I messaging
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Customer reply replied 5 months ago
I don't need remote assistance
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

Okay please do not press the button for it.

What number are you looking to update too? What makes you think it needs changed?

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Customer reply replied 5 months ago
I recently changed cell phone carriers and have a new number and disconnected old number but I pad still says I have old number
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

Were does it say this?

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Customer reply replied 5 months ago
Ok my remote assistance payment went through
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

It did not.

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Customer reply replied 5 months ago
In my settings under I messages
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

Ok here's how to fix it. You need to be signed into the same iCloud account on both devices (iPad and Phone)

ON THE TROUBLED DEVICE

  1. Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
  2. Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
  3. In the “You can be reached” section, make sure that there are checkmarks beside your phone number and Apple ID.
  4. Go to Settings > FaceTime and follow the same steps.
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Customer reply replied 5 months ago
It won't let me delete disconnected number
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

You need to sign into iCloud on your phone to sync the numbers up

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Customer reply replied 5 months ago
on my I phone 7 is I cloud in settings?
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

Yes, do the same on your iPhone 7 and it will sync up

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Customer reply replied 5 months ago
I'm not even seeing iCloud option in settings
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

Settings > IMessage on your phone

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Customer reply replied 5 months ago
Ok I think that may have done it
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

Excellent!

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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Customer reply replied 5 months ago
u sent me text to my phone but didn't go thru on I pad
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

You need to go back and enable imessege on the ipad settings

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Customer reply replied 5 months ago
iMessage was enabled
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago

Yes but you now need to update it on the iPad and select your new number

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Customer reply replied 5 months ago
Everything was checked ....the correct number and correct email
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 5 months ago
  1. For Messages, go to Settings > Messages and make sure that iMessage is on. If asked, sign in with the Apple ID you're using with Messages and FaceTime on your iPhone. Then tap Send & Receive.
  2. Turn your phone number on or off:
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Kris R
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,353
4,353 Satisfied Customers
Experience: IT Manager at Wood Group PSN

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