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Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2785
Experience:  IT Manager at Wood Group PSN
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I want to change phone number on my iPad 2, 10.3.3, A few

Customer Question

I want to change phone number on my iPad 2
JA: What Operating System (OS) are you running on your iPad?
Customer: 10.3.3
JA: When did you purchase your iPad? What troubleshooting have you tried?
Customer: A few years ago
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I want to export old phone number
Submitted: 1 month ago.
Category: Mac
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi

Do you mean iPhone?

iPad's do not have phone numbers

Thanks

Kris

Customer: replied 1 month ago.
No but for I messaging
Expert:  Kris R replied 1 month ago.

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

Customer: replied 1 month ago.
I don't need remote assistance
Expert:  Kris R replied 1 month ago.

Okay please do not press the button for it.

What number are you looking to update too? What makes you think it needs changed?

Customer: replied 1 month ago.
I recently changed cell phone carriers and have a new number and disconnected old number but I pad still says I have old number
Expert:  Kris R replied 1 month ago.

Were does it say this?

Customer: replied 1 month ago.
Ok my remote assistance payment went through
Expert:  Kris R replied 1 month ago.

It did not.

Customer: replied 1 month ago.
In my settings under I messages
Expert:  Kris R replied 1 month ago.

Ok here's how to fix it. You need to be signed into the same iCloud account on both devices (iPad and Phone)

ON THE TROUBLED DEVICE

  1. Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
  2. Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
  3. In the “You can be reached” section, make sure that there are checkmarks beside your phone number and Apple ID.
  4. Go to Settings > FaceTime and follow the same steps.
Customer: replied 1 month ago.
It won't let me delete disconnected number
Expert:  Kris R replied 1 month ago.

You need to sign into iCloud on your phone to sync the numbers up

Customer: replied 1 month ago.
on my I phone 7 is I cloud in settings?
Expert:  Kris R replied 1 month ago.

Yes, do the same on your iPhone 7 and it will sync up

Customer: replied 1 month ago.
I'm not even seeing iCloud option in settings
Expert:  Kris R replied 1 month ago.

Settings > IMessage on your phone

Customer: replied 1 month ago.
Ok I think that may have done it
Expert:  Kris R replied 1 month ago.

Excellent!

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Customer: replied 1 month ago.
u sent me text to my phone but didn't go thru on I pad
Expert:  Kris R replied 1 month ago.

You need to go back and enable imessege on the ipad settings

Customer: replied 1 month ago.
iMessage was enabled
Expert:  Kris R replied 1 month ago.

Yes but you now need to update it on the iPad and select your new number

Customer: replied 1 month ago.
Everything was checked ....the correct number and correct email
Expert:  Kris R replied 1 month ago.
  1. For Messages, go to Settings > Messages and make sure that iMessage is on. If asked, sign in with the Apple ID you're using with Messages and FaceTime on your iPhone. Then tap Send & Receive.
  2. Turn your phone number on or off: