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Hi my name is***** me take a look at your original question so I don’t miss any details.
Try this just to make sure. Below is the steps to use the virtual keyboard and see if the capital letters still type when using this keyboard as well. Then let me know if the virtual keyboard types capital letters as well.
If you try the virtual keyboard and you still get caps you can boot the mac into recovery mode and reinstalling the OS and it does NOT delete your data.
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Or it could be that just your "shift" key on your keyboard is sticking causing the caps as well. Which I am assuming you already checked your caps lock key as well.
OK no problem your welcome. Let me know what happens.
and you checked the shift key or press it a couple times to make sure and the caps key of course. Because basically you ruled out a software OS issue but just to make sure that its not your user profile on the mac. Go to apple/system preferences/users and groups and just create a new user called test for now. You do not need to put a password ***** you do not want. Then log in as this new test user and see if still caps.
If that still gives you caps, do you happen to have a usb keyboard to plug in and test to see if that shows caps. If that works then the actually keyboard on the macbook air. Which in that case i can check your warranty info and see if your still covered. I would just need your serial number which you can get from the apple/about this mac. Could also be on the back of the macbook on the back cover but in very small print.
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