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I locked myself out of my phone bc i forgot my password and…

Customer Question
I locked myself out...

I locked myself out of my phone bc i forgot my password ***** I am trying to restore through itunes it is saying it cannot bc a value is missing

Technician's Assistant: How old is the phone?

7s just got it a few weeks ago

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since last night i tried going to icloud and i guess my phone is offline so i cant do it that way

Technician's Assistant: Anything else you want the smartphone Expert to know before I connect you?

I am on a mini mac at work but it is connected to my itunes

Submitted: 11 months ago.Category: Mac
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
9/8/2017
Mac Support Specialist: David, Mac Support Specialist replied 11 months ago
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,753
Experience: BSc H.Dip Apple Certified Professional
Verified

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

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Mac Support Specialist: David, Mac Support Specialist replied 11 months ago

I'm sorry for the delay in picking up your question, I have just come online.

Have you tried to restore the iPhone using Recovery Mode?

If not let me know and I can help you with that. Many thanks!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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