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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Locked out of Apple iPad don't remember iCloud password.

Customer Question

Locked out of Apple iPad don't remember iCloud password
JA: When did you last reset your username and password?
Customer: Never have
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I am just locked out of my iPad it was given to me as b-day present and was set up for me when I use my Apple ID that I use for renting movies or books it says goes to activation lock then it shows iCloud.com I'd and wants me to put in password.and I don't know it
Submitted: 1 month ago.
Category: Mac
Expert:  Mr.Med replied 1 month ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

I'm sorry about the issue. To reset your Apple (iCloud) password, please click on the link below:

https://iforgot.apple.com/ enter your email address, then click on Continue at the bottom, and follow the onscreen instructions in order to reset your Apple password.

Let me know the results
Thank you

Expert:  Mr.Med replied 1 month ago.

Has everything worked out, Do you still need help please?

Expert:  Mr.Med replied 1 month ago.

hello,

Has everything worked out ? do you still need help please?