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Moses C
Moses C, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 181
Experience:  Resolution Specialist at Wipro Bpo Services
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I just received my kindle fire 7 HD, hooked it up to my

Customer Question

I just received my kindle fire 7 HD, hooked it up to my computer to charge, it worked five minutes and died, while still on charge what did I do wrong
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: MAC OS X version 10.7.5
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no i just can't seem to operate the Kindle fire while charging
Submitted: 1 month ago.
Category: Mac
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
How long did you charge the Kindle?

Expert:  Moses C replied 1 month ago.

Unplug the kindle from any connected wire and then press and hold down the power button on the kindle for 30 seconds. release the button after 30 seconds

Now wait for 10 seconds and then power it on, check if it powers on or not.

Expert:  Moses C replied 1 month ago.

Firs time try to use kindle charger to charge the Kindle.